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Improve Customer Service in Calderdale
Customer Service in Calderdale
Have you called Calderdale Council in the last three months?
Over three months ago
Please provide details of the reason for your call e.g. Council Tax
Was your problem resolved?
How long were you on the phone to Customer First?
Less than 10 minutes
10 to 30 minutes
30 minutes to an hour
Over an hour
Two hours or more
On a scale of 0-10, where 0 is extremely poor and 10 is extremely good, how would you score your experience with Customer First?
Do you think that Calderdale Council would benefit from a public facing customer service office in Halifax Town Centre?
Do you believe that Council Officers should spend the majority of their time in the office, and that this would improve productivity?
Two days working remotely would be fine
Do you have any other comments on your experience with Customer First?
Leave this field blank
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